Answer : A. Perceived Usefulness and Perceived Ease of Use
Rationale: The Technology Acceptance Model (TAM) suggests that a new technology is adopted when users perceive it as useful and easy to use. If a healthcare product fails in either aspect, adoption rates decline.
Answer : C. Complex interfaces and lack of user customization
Rationale: A major reason for product failures in healthcare delivery is poor user experience. Many apps have complex designs, lack customization, and fail to cater to different user demographics (e.g., elderly users, non-tech-savvy patients), leading to abandonment.
Answer : B. HCD integrates user needs, while technology-driven design prioritizes cutting-edge features
Rationale: A technology-driven approach often focuses on state-of-the-art innovations, while Human-Centered Design (HCD) ensures that the end user’s needs, context, and usability are prioritized to improve adoption and effectiveness.
Answer : C. Designers act as integrators, bridging the gap between engineers, healthcare professionals, and end users
Rationale: Designers in healthcare play a critical role beyond aesthetics. They integrate technological innovations with real-world usability, ensuring products meet the needs of both patients and healthcare providers.
Answer : C. Poorly designed interfaces and complex workflows
Rationale:Many healthcare technologies fail because they disrupt existing workflows rather than seamlessly integrating with them. Doctors often reject systems that require extra effort to use or do not align with their daily practice.
Answer : B. By monitoring how users interact with a product in their natural setting
Rationale: "Follow-Me-Home" is a key user research method where designers observe users in real environments, uncovering pain points that may not be apparent in controlled settings.
Answer : B. It helps meet diverse linguistic, cultural, and accessibility needs
Rationale: Only 10% of health apps currently offer adequate customization, leading to low adoption. India’s diverse population requires products that cater to different languages, health conditions, and user capabilities.
Answer : B. Prioritizing technological advancement over user needs
Rationale: Dr. Saxena highlights that engineers often focus on state-of-the-art technology without considering how easily patients and doctors can use it. Human-Centered Design helps address this issue.
Answer : C. Many apps are designed for tech-savvy users and lack large fonts and simple interfaces
Rationale: Studies show that 70% of elderly users struggle with healthcare apps due to small fonts, complex navigation, and lack of intuitive design. Better accessibility features can improve adoption.
Answer : A. Usability refers to how easy a product is to use, while functionality refers to what the product can do
Rationale: A product may have strong functionality (many features) but fail if users find it difficult to use. Balancing usability with functionality is critical for adoption in healthcare.
